Magic Beaches

Website & booking terms

Last updated 14 October 2026

These terms cover this website and accommodation and travel bookings arranged by Magic Beaches Pty Ltd, Main Building Paarl Golf Club, Boschenmeer Golf Estate, Paarl, 7646, South Africa. Contact hello@magicbeaches.com or +27 72 579 1072.

1. Our role and your suppliers

Magic Beaches Pty Ltd provides travel planning and booking assistance as an intermediary. We arrange selected accommodation and holiday packages through independent property operators, wholesalers, airlines and other travel suppliers. We do not operate the accommodation, flights, transfers or other travel services ourselves. Your quotation will identify the contracting supplier for each arrangement and, where relevant, the package organiser. Our agreement with you covers our booking assistance; the supplier’s agreement covers delivery of its travel services.

We will provide or link the applicable supplier conditions before you commit to a booking. They govern the supplier’s services, including fare rules, changes and cancellations, subject to applicable law. These terms govern our own services. Neither set of terms overrides rights that the law protects. If the documents conflict or the supplier is unclear, ask us to clarify before accepting.

2. Before you book

An enquiry, holiday idea, advertised rate or quotation does not reserve space or confirm a booking. Before you commit, we will issue a written offer setting out the supplier, travellers, dates, accommodation or itinerary, inclusions and exclusions, total price, payment recipient, deadlines and applicable cancellation conditions. Any separate Magic Beaches service fee and its refund conditions must be disclosed before acceptance. We may receive commission from suppliers; ask us about any remuneration relevant to your booking.

Please read the offer and supplier conditions carefully. We will ask for your written acceptance, including acknowledgement of material cancellation restrictions and the intermediary role explained here, before proceeding. Submitting an enquiry is not acceptance of a booking or a waiver of your rights. The person requesting a booking must have authority to act for the other travellers and share the booking documents with them.

3. Prices and confirmation

Prices are in South African rand unless expressly stated otherwise. Advertised prices may depend on departure airport, travel dates, occupancy, room category and limited availability. Only items expressly included in the written offer form part of the price; visas, insurance, baggage, local taxes, resort charges and optional activities must be checked for your particular trip.

A quote states its validity and any exchange-rate or supplier price conditions. A deposit does not necessarily fix the full price: the offer will explain when it becomes fixed. We will explain any proposed adjustment and obtain your agreement before proceeding; we do not have an unrestricted right to change an agreed price. An obvious pricing error will be explained before you accept a corrected offer.

Confirmation requires your acceptance, receipt of the required cleared payment by the named recipient, supplier acceptance and written booking confirmation. A payment receipt alone is not a reservation or ticket. If paid services cannot be confirmed, we will explain the options and arrange repayment of amounts due; an alternative requires your agreement.

4. Payments and security

Your invoice will identify whether you pay Magic Beaches or the supplier directly, the amount due and the balance deadline. Where authorised to collect on a supplier’s behalf, Magic Beaches accounts for and remits those booking funds to that supplier. We remain responsible for our handling of funds and performance of our own obligations. Payments are not described as held in trust or protected against supplier failure unless a specific arrangement is expressly confirmed.

Late payment can affect availability or lead to cancellation under the disclosed conditions. A screenshot does not prove cleared funds. Verify any changed bank details with us using a contact you already know before paying. Do not send card numbers, PINs or passwords through the enquiry form or ordinary email.

5. Cancellations, amendments and refunds

Send requests promptly in writing to hello@magicbeaches.com. We will acknowledge receipt and submit supplier requests without unreasonable delay. Changes take effect only when confirmed in writing; new availability, fare differences and disclosed fees may apply. No-shows, missed departures and unused services may attract charges under the applicable conditions.

There is no blanket non-refundable policy for every Magic Beaches booking. Each offer must state its actual restrictions. Any cancellation charge must comply with applicable law, including the Consumer Protection Act where it applies. Statutory cancellation rights and exceptions, including death or hospitalisation in the circumstances covered by section 17(5), remain available. We will explain any deduction and request only evidence reasonably needed to assess the request.

Where a supplier holds the payment, we assist with its refund process and keep you informed; processing times depend on the arrangement and supplier. We cannot promise a refund date or amount that has not been confirmed. Money received by us for a refund will be passed on without unreasonable delay, less only deductions that were disclosed and are lawful. This process does not postpone any refund obligation the law places on us, or make our responsibility for our own errors conditional on a supplier paying us.

6. Disruptions and supplier failure

Airlines and other suppliers may change schedules, facilities or services. Weather, strikes, border closures and other disruptions can affect travel. We will communicate material changes known to us and help you request available alternatives or refunds. You need not accept a substitute without agreement. Additional costs and refund rights depend on your contract and applicable law; a disruption does not automatically remove those rights.

Supplier insolvency may make recovery difficult. We do not guarantee a supplier’s solvency or promise reimbursement of every supplier loss. That does not excuse our own breach or any responsibility imposed on us by law.

7. Traveller details and travel requirements

Check names against passports or identity documents, as well as dates, airports, rooms and inclusions, when reviewing your quote and confirmation. Tell us promptly about errors. Correction costs depend on the cause and supplier rules; you are not automatically responsible for an error we made.

Travellers must obtain the passports, visas, transit permissions, health documentation and documents for children required for their itinerary. Requirements vary by nationality and can change. Check with the relevant official authorities before booking and again before departure. We can help direct enquiries, but do not guarantee entry or visa approval. Tell us about accessibility needs or other essential requirements before booking; special requests are only guaranteed if the supplier confirms them in writing.

We strongly recommend suitable travel insurance, including consideration of cancellation, medical emergencies and relevant disruption risks. Cover depends on the policy and exclusions. We do not promise insurance cover or provide regulated insurance advice through this website; obtain advice from an authorised provider.

8. During your trip and our responsibility

Follow the supplier’s disclosed house rules, check-in requirements and conditions of carriage. Report problems promptly to the supplier and to us so there is an opportunity to resolve them during your trip. Keep relevant evidence and send unresolved complaints to hello@magicbeaches.com. We will acknowledge the complaint, investigate our part and assist in raising supplier issues. This does not restrict access to courts, regulators or other lawful remedies.

Important: the supplier is responsible for delivering the travel services it contracts to provide. Magic Beaches remains responsible for exercising reasonable care in its own planning and booking assistance and for its own acts, omissions and handling of payments. We do not guarantee matters beyond our control. Nothing here excludes liability for gross negligence, fraud or wilful misconduct, or limits any liability or consumer remedy that cannot lawfully be limited. There is no blanket waiver of claims against Magic Beaches.

9. Website information and content

We take reasonable care with descriptions and images; facilities and availability can change. Confirm essential features in the written offer. Supplier information and editorial features are not a promise that every depicted experience is included. If you book independently through an external platform, that booking is with the parties identified there under the conditions supplied there.

Our original brand and content, and material used with permission, are protected. You may share links; ask before reproducing material commercially. External sites have their own terms and privacy practices.

10. South African law and versions

South African law applies, subject to any mandatory rights that apply to the transaction. An unenforceable provision does not invalidate the remaining lawful provisions. Website updates apply prospectively; the version supplied and accepted for your booking remains its version unless a lawful change is agreed. Keep a copy of your accepted terms, supplier conditions, quote and confirmation.

Read our Privacy & Disclosures for how booking information is handled.